Question bank management, Adding a record to the question bank, Modifying a record in the question bank – H3C Technologies H3C Intelligent Management Center User Manual
Page 61: Deleting a record from the question bank
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Question Bank management
The question bank feature allows users to view, add, modify, and filter SOM operation questions. This
facilitates the tracking of issues and their solutions in SOM. Administrators have the ability to delete
records as well. The following sections describe how to create, modify, and delete question bank records.
Adding a record to the Question Bank
1.
In Service Desk, click the CMDB Management node in the navigation pane to expand it, and then
double-click Question Bank Management. The Question Bank Management tab opens in the task
pane.
2.
Click Add. The Question Bank Management dialog box appears.
3.
Enter information in the text fields as follows:
•
Initiator—This field is predefined when the record is created and cannot be changed.
•
Title—Enter the title of the record.
•
Author—Enter the author’s name.
•
Key—Enter a keyword to search by.
•
Abstract—Enter a short description.
•
Content—Enter a longer description.
•
Problem Accessory—Use this option to attach a file.
•
Category—Select or enter a category for this record.
•
Solution Accessory—Use this option to attach a file.
•
State—Select Opened or Closed.
•
Version—Add a version number for this record.
•
View Privilege—If you select Public, everyone will be able to read the record. The User List
field is disabled.
•
User List—If you selected Private in the View Privilege field, the User List field to enter the
names of the users whom you want to be able to read the record.
4.
Click OK.
Modifying a record in the Question Bank
1.
In Service Desk, click the CMDB Management node in the navigation pane to expand it, and then
double-click Question Bank Management. The Question Bank Management tab opens in the task
pane.
2.
Select the record that you want to modify, and then click Modify.
3.
Make modifications in the text fields as needed, and then click OK.
Deleting a record from the Question Bank
1.
In Service Desk, click the CMDB Management node in the navigation pane to expand it, and then
double-click Question Bank Management. The Question Bank Management tab opens in the task
pane.