H3C Technologies H3C Intelligent Management Center - Manual (Page 70)

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System management
The System Management node in the Service Desk navigation pane allows you to manage user accounts,
operation logs, and process templates:
• User account—The user account management functionality enables you to filter, add, modify,
delete, and view accounts.
• Operation Log—The operation log management functionality allows you to filter and delete
operation logs.
• Process template—The process template functionality enables you to view, upload, and download
process templates.
• Auditing—The process audit management includes audit by task and audit by task handler.
• Issue Notice—The process template functionality enables you to view, add, modify,delete and filter
issue notice.
User account
NOTE:
A default account named “admin”, with the default password “admin” is created when SOM is deployed.
You can use this account to log in to SOM for the first time.
The default admin account is automatically with the admin account in IMC.
SOM users fall into the following categories:
• Network and service planners and administrators—These users are responsible for:
{
Using the IMC platform and SOM to plan and manage network maintenance tasks, such as
planning the roles (account groups), permissions, and responsibilities of SOM operators
{
Creating different types of users and assigning users to account groups so that each SOM
operator takes on the corresponding responsibilities as appropriate
{
Creating various SOM processes (templates) to support the enterprise’s IT operations
{
Analyzing CIs and adding them to the CMDB for unified management
{
Analyzing and auditing various process records and logs to supervise the maintenance process
• SOM operators—These users carry out the processes in SOM. SOM operators can start a specific
type of process as needed or deal with a specific activity for a process. They can execute different
processes according to the permissions that have been assigned to them. A common SOM operator
can only start a process or execute the specific activity of a process according to the common
process. A high-privilege SOM operator can manage the process, for example, changing the
process owner or forcibly closing a process.
The following sections describe how to view, add, modify, delete, and filter user accounts.