Genicom microLaser 210 - Manual (Page 168)

Publication No. GEG-99054 Genicom Mar 00
8-10 microLaser 210 User Guide
Solving Envelope Feeder Problems
Interpreting Envelope Feeder Error Messages
The printer control panel displays error messages when there is a problem with the printer or any of
the optional paper-handling components. The following table lists all of the error messages associ-
ated with the envelope feeder, the possible cause of the error, and the action to take to correct the
problem. If the control panel shows an error message that concerns another part of the printer, refer
to Chapter 5: Troubleshooting for a complete list of all warning and error messages.
Correcting Miscellaneous Envelope Feeder Problems
Some envelope feeder problems may not cause an error message and may not interfere with the
operation of the printer. If you are experiencing one of the problems listed below and there is no
error message shown on the control panel display, refer to the procedures in the following sections
to check the possible causes of the specific problem.
■ Inoperative envelope feeder
■ Erratic operation
■ Unusual noise
Inoperative Envelope Feeder
The following characteristics define this feeder problem:
■ The envelope feeder appears to be inoperative.
■ When attempting to print from the envelope feeder, the envelope feeder does not respond
and does not feed paper.
■ The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this feeder problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and feeder doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the envelope feeder can operate. When a door is open,
the interlock switch is not activated and the envelope feeder cannot operate. If a door is not
firmly closed, the interlock switch may not be fully activated—resulting in an inoperative
envelope feeder.
2. Test the printer by printing a few sheets from the main tray.
Error or Warning
Message Line 1 Error or Warning
Message Line 2 Possible Cause Action
LOAD ENVELOPE Paper Size/Paper Type The envelope tray is
empty. Load print media into the
envelope tray.
ENV UNIT FAILURE Check Feeder The envelope feeder
has been removed or
has failed. Check the envelope feeder to
make sure it is properly installed.
Turn the printer off, then on. If the
problem reoccurs, contact your
service provider.