Adobe Illustrator CC 2015 User Manual
Page 40
35
Workspace
Last updated 6/5/2015
3
As Illustrator restarts, you can:
• Choose Run Diagnostics to switch Illustrator to Safe Mode, to help with troubleshooting the error.
• Choose Launch Illustrator to try to start Illustrator normally again.
4
(This step may repeat multiple times) Illustrator restarts. If an error is found, the cause of the error (font, driver,
plug-in) is identified and disabled from obstructing Illustrator launch.
Note: This step is repeated for each crash-inducing file that Illustrator finds. Do not interrupt diagnostic tests.
5
When all error-causing files have been isolated by the diagnostic steps and noted, Illustrator launches in Safe Mode.
6
When Illustrator starts, the Safe Mode dialog displays a list of all the plug-ins, fonts, or drivers that are causing
Illustrator to crash. Choose from Step 7 or Step 8.