2N Lift8 v1.0 User Manual
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Incoming Call Pop Up Window
Figure:
The Incoming call window is shown in the figure below. You can see the calling Lift
name in the upper part and the application state above the name signalling the current
state of the process. The following options are available:
Ringing... - the selected outgoing/incoming call is just ringing.
Connected - the call was answered by both the parties and is in progress.
Call was terminated - the call was terminated correctly.
Call was not accepted - the outgoing call was rejected by the other party.
Missed call - the incoming call was not answered. Ringing stopped before the
dispatcher answered the call.
A keypad is displayed to the left, which can be used for call control if the application is
in the Speaking state: you can confirm the call by DTMF or dial the number of the
required shaft. A technician can use the keypad to control the CU voice menu. Clicking
a button into a call sends the assigned DTMF character. There is a Note field below the
keypad for you to add a note while the lift card is displayed. This means that the field
is accessible during ringing, during the call and after the call. You will lose the note
editing option when you press Back to return to the application relax state and the note
will be saved into the Emergency Calls table. The note length is limited to 50
characters.
Tip
No matter whether you answer the call in the application or in the pup-up
window, the system always responds in the same way.