ARRIS Timbuktu for Macintosh v8.8.3- Getting Started Guide User Manual
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Getting Started with Timbuktu Pro for Macintosh
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4.
To complete the connection to the remote computer, log in as a Registered
User or Guest User, or ask for permission. See
. (If you selected the Skype Call or Skype Chat service
in step 3, you will not be required to log in to complete the Skype
connection.)
You may want to save frequently-used Skype addresses in an address book for
more convenient access. See
“Using the Address Books” on page 64
Troubleshooting Skype Connections
If you are having trouble completing a connection from the Skype tab, review the
following tips for a solution to your problem.
•
To complete a Skype connection, Skype must be running on both computers.
Be sure you are signed in to Skype before beginning a Skype connection. If an
attempted Skype connection fails, check the Skype tab in the New Connec-
tion window to be sure the Skype contact is online on the remote computer.
•
Be sure that both computers have permission to access the Skype API (see
“Allowing Skype Access” on page 23
) and that the host computer has Skype
access turned on in the Incoming Access dialog box (see
ports for Incoming Connections” on page 100
).
•
When you use the Skype transport to make a Timbuktu Pro connection, the
Skype application will attempt to establish a direct connection to the remote
computer. If this fails (which may occur due to a router or firewall configura-
tion), Skype will open a relay connection, which passes through other com-
puters (the stream is encrypted to protect your data). The Skype application
limits relay connections to a maximum speed of 1 kB per second. Therefore, if
your connection is relayed, it may appear very slow.
You may confirm that the connection is relayed by using Skype to send a large
file. If the connection is relayed, Skype displays a yellow warning triangle in
the file transfer process dialog box. Place your mouse cursor over the warning
triangle to view a Skype tooltip.
If the Skype application relays your connection, you may wish to retry the
connection from a different network, if available. For example, if you are
using a wireless network, you may wish to try a wired network.
•
In general, Timbuktu Pro connections using the Skype transport are slower
than connections using the regular Timbuktu Pro TCP/IP transport. This is due
to Skype’s requirements for the format of the data stream.