Rockwell Automation 2711E-ND7 PanelView File Transfer Utility User Manual - Manual (Page 90)

6–2 Troubleshooting for the PanelView e Transfer Utility 32
Problem What to do Cause
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Application file won’t download or upload. The computer is not connected to the
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Connect the computer to the PanelView
terminal.
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The terminal’s serial communication port is
not configured for upload/download. БББББББББББ
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Configure the serial communication port for
upload/download.
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The PanelView terminal is turned off.
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Turn on the PanelView terminal.
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The PanelView terminal is in the wrong
mode when a serial upload/download is
attempted.
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To transfer an application file serially,
ensure the PanelView terminal is in
Configure mode; then press the Transfer
Application button on the Terminal
Configuration screen.
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The PanelView terminal is not in Run mode
when you attempt a network file transfer.
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Put PanelView in Run mode.
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The computer’s serial port does not work. БББББББББББ
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Ensure the serial port is working by testing it
with another device such as a printer.
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Possible corrupt application file.
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Try backup file or demo file download and
upload.
Some other device may be using the serial
port. Check your hardware connections and
reconfigure the serial port.
Pass-through configuration is not properly
set up. For more information about configuring
pass-through application file transfers, see
Chapter 5, Configuring Communications
Settings for 1000e/1200e/1400e Application
Transfers, in this manual.
You have not selected Transfer Application
from the PanelView terminal’s Configuration
menu. Choose Transfer Application from the
Configuration menu.
Faulty network connection. Check the network connection in
PanelBuilder and/or to the PanelView
terminal.
Check the communication drivers setup.
Unable to communicate with terminal. During a serial upload/download, the
PanelView terminal is not in the Transfer
Application screen. Check that you are in configure mode. On
the PanelView terminal, check that you are
in the Transfer Application screen and you
have selected the Serial tab.
Wrong baud rate. Check that the baud rate, parity, and error
settings on the Transfer Setup screen
correspond with the host computer settings.