General download and upload error messages – Rockwell Automation 2711E-ND7 PanelView File Transfer Utility User Manual User Manual

Page 99

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6–11

Troubleshooting for the PanelView e Transfer Utility 32

Message

What to do

Cause

During a pass-through download or upload,
the DH+ cable is not connected correctly.

Check the cable connections.

During a pass-through download or upload,
the terminal is not in “pass-through” mode
(that is, not in the application transfer
screen).

On the PanelView terminal, go to the
Transfer Setup screen, select the Network
tab, define an RIO Pass-Through, and then
switch the terminal into Run mode.

During a pass-through download or upload,
the DH+ network address is not correct.

Check the PLC’s correct network address.
For details on PLC network addresses, see
your PLC documentation.

Cannot load Linx Dynamic Link Library.

You have chosen a WINtelligent LINX or
RSLinx driver that is not installed.

Choose a native serial driver.

Problem with communication driver or
hardware.

You have chosen the wrong
INTERCHANGE port.

Choose the correct port.

You have chosen an INTERCHANGE port
that is set up incorrectly.

Check that your configuration settings are
correct, your network addresses are correct,
and you are using the correct equipment.

Host PC failed to communicate with PanelView
terminal

There is no link between the PanelView
terminal and the host PC.

Check the link between the PanelView
terminal and the host PC.

The PanelView terminal is not in transfer
state.

Set the PanelView terminal to a transfer
state.

Consult the following table to identify and respond to some common
error messages that can appear on the screen when you upload or
download data, or upload alarm history.

Messages/General Types of Messages

Cause

What to do

БББББББББББББ

Б ББББББББББББ

БББББББББББББ

File/path name error messages for either source
file or destination file.

БББББББББББ

Б ББББББББББ

БББББББББББ

Either no file name was entered, or an
incorrect file name was entered.

БББББББББББ

Б ББББББББББ

БББББББББББ

Be sure you’ve entered a valid source or
destination file name in the File and Path
fields. Must have a valid 8-character DOS
file name, a valid DOS path, and a valid
extension (none, *.pvd to upload/download
applications, or *.csv to upload alarm
history). The “download as file name” must
also satisfy the above conditions.

БББББББББББББ

Selected source file cannot be accessed.

БББББББББББ

Check that the source file path name is
correct or that it exists.

БББББББББББББ

Destination file already exists. Do you want to
overwrite it?

БББББББББББ

Informational or prompt message.

БББББББББББ

Select Yes to overwrite the destination file.
Select No to abort the upload/download.

БББББББББББББ

Б ББББББББББББ

БББББББББББББ

Destination file cannot be created.

БББББББББББ

Б ББББББББББ

БББББББББББ

Probably a problem with the PCMCIA card
or flash memory.

БББББББББББ

Б ББББББББББ

БББББББББББ

Reformat the card, or try another card. If
there is still a problem, contact your A-B
Sales Representative.

БББББББББББББ

Б ББББББББББББ

БББББББББББББ

Incompatibility messages.

БББББББББББ

Б ББББББББББ

БББББББББББ

Firmware version incompatibility.

БББББББББББ

Б ББББББББББ

БББББББББББ

Check firmware version compatibility.
Obtain the PanelView terminal version from
the Terminal Configuration screen. Refer to
Appendix E, “Version Control”, in the
PanelBuilder 1400e Configuration Software
for Windows User Manual.

Terminal type incompatibility (keypad
application versus touch screen
applications).

Check terminal type. Obtain this information
from the Application window inside the
PanelBuilder window.

General Download and
Upload Error Messages

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