iv
9 SHM configuration examples ································································································································ 84
Evaluating network service configuration example ···································································································· 84
Network requirements ··········································································································································· 84
Requirement analysis ············································································································································ 84
Configuration procedures ····································································································································· 85
Viewing the SLA report ········································································································································· 92
Evaluating voice service configuration example········································································································· 92
Network requirements ··········································································································································· 92
Requirement analysis ············································································································································ 93
Configuration procedures ····································································································································· 93
Viewing the SLA report ······································································································································· 102
Evaluating email service configuration example ······································································································ 102
Network requirements ········································································································································· 102
Requirement analysis ·········································································································································· 103
Configuration procedures ··································································································································· 104
Viewing the SLA report ······································································································································· 115
Evaluating network infrastructure performance configuration example ································································· 115
Network requirements ········································································································································· 115
Requirement analysis ·········································································································································· 116
Configuration procedures ··································································································································· 117
Viewing the SLA report ······································································································································· 125
10 Terminology ······················································································································································· 127
