Dell PowerVault ML6000 - Manual (Page 378)

Chapter 13 Troubleshooting
About RAS Tickets
Dell PowerVault ML6000 User’s Guide 378
RAS tickets have three severity levels:
• Severity 3 — Low severity/informational message. Indicates that an
abnormal condition exists within the library that warrants
investigation and correction but the nature of the condition may have
little or no effect on operations.
• Severity 2 — High severity/warning message. Indicates that a
condition exists within the library that impacts system performance,
redundancy, or a specific host application. Typical library operations
can continue without immediate corrective action, although an
application may have failed and may need to be restarted. A user
should investigate the condition and correct the problem soon.
• Severity 1 — Urgent severity/critical issue. Indicates that a failure
has occurred or a serious condition exists within the library that
requires immediate corrective action. In most cases, a hardware
component is no longer functioning at an acceptable level or has
failed. Typical library operations required for backup or restore
operations are either not possible or are highly unreliable.
When possible, the RAS ticket provides instructions for resolving
problems. You can view RAS tickets on both the operator panel and the
Web client. Access the library’s online Help system if you have questions
about the instructions provided. To access the online Help system, click
the
Help
icon at the top right of the Web client or operator panel user
interface.
You can frequently resolve a simple problem yourself, but if the problem
is complex or involves a field replaceable unit (FRU), you will be directed
to contact service. Only qualified service technicians can service FRUs.
Viewing RAS Tickets 13
Selecting
All RAS Tickets
from the
Tools
menu on both the operator panel
and the Web client opens the
All RAS Tickets
screen, which lists RAS
tickets in order of last occurrence of each event, beginning with the most
recent.
Caution:
Do not work with RAS tickets while the library is
performing an inventory. Doing so may result in inventory
discrepancies, such as missing tape cartridges.