MacroSystem Bogart SE Ver.2 User manual - Manual (Page 71)

69 Bogart SE 2 user manual
Chapter 6: Tips & Error Handling
This collection "Tips and Error Handling" will continue to grow .
We are always happy to receive your ideas and suggestions! In
the following pages you will find some of the most frequently
occurring problems and tips for handling them .
Please become familiar with the following tips and help on
errors . If you can't find the solution to your problem here, then
contact your dealer . He or she will gladly answer your ques-
tions concerning operation of your machine . The MacroSystem
hotline can only help you with technical problems .
More support information can be found at:
www .macrosystem .de (Europe)
www .macrosystem .us (North America)
Tips:
If you have installed the Power-Key Option, you have the pos-
sibility to arrange the scenes within the storyboard .
The key combination SB, Ctrl, c allows you to copy a scene
and position it at another place by clicking the key combina-
tion SB, Ctrl, v .
If you wish that the scene won’t be shown at its original posi-
tion, copy it with the combination SB, Ctrl, x and place it at
another position .
If you wish to trim a scene which is to be found in the story-
board, call up the trim menu by pressing the combination SB, t .
SWITCHING ON THE MACHINE
Problem: Every time the machine is turned on the installation
query appears .
Solution: After successful installation you must remove the
CD/DVD from the machine (and store in a safe place) . The
system then starts and displays the Main menu of the user
interface .
CONNECTION OPTIONS
Problem: Can I connect other input devices?
Solution: Yes . You can connect most types of USB mice and
trackballs that are available on the market . You can also use
USB keyboards (PowerKey Option) or the Twister input device .
TRACKBALL
Problem: The trackball makes a grinding sound and/or cursor
movement is jumpy or works only in one direction .
Solution: The trackball is probably dirty . Carefully remove the
ball and clean it .
PICTURE AND SOUND
Problem: There is no video picture when I am trying to input
from my VCR or camera . When I bring up the "Video settings"
menu I see the menu but the screen is otherwise black .
Solution: Check to be sure that:
• you have connected and activated the video input device.
Are all the cables connected properly?
• you have activated the correct input.
• the video input device is actually sending a signal, meaning
that it is playing a cassette with recorded material .
Problem: During titling letters appear correctly on the screen
but after being recorded out or even during transfer "jagged-
ness" and "bleeding" are seen .
Solution: This is a problem to colors being too "hot", meaning
that they are over-saturated . Bogart SE can create colors that
can only be processed by professional video machines and
that lead to distortions when using VHS, SVHS, or even DV
devices . In such a case simply reduce the color saturation and
brightness (section 3 .2, Color box) . You will retain almost the
same color shade but can record it without distortion .
Problem: There is no picture when I record from the video
input device . The message "No video signal" appears .
Solution: Read the corresponding information in the hardware
manual .
Problem: When recording the video material I hear no sound .
Solution: Set the correct input in menu "Audio recording/edit-
ing" so that the volume level is visible .
Problem: The audio is distorted .
Solution: Before recording, set the volume level so that over-
driving (red appears in level display) does not occur .
Problem: The volume keeps changing when I play my
storyboard .
Solution: Take care when dubbing that the volume of a track
is not affected unintentionally by the settings for other tracks .
Problem: My video is off to the side . I can't see part of
the menu .
Solution: The screen position depends on the monitor used .
Screen positioning is configured according to the studio norm .
It is possible that the display area is different for some non-
professional monitors . Unfortunately, a simple solution to this
is not possible . If you only use the monitor for your system,
then it might make sense to have the monitor configured spe-
cially for it . In this case, contact your Dealer .
Problem: The camera supplies a picture that has too much of
a blue tone .
Solution: Use the long-term effect "White balance" or "Control
Color" . If you wish to use other Image Processing effects in the
same portion of the video, then select these from the "Special"