ProSoft Technology MVI56-PDPMV1 - Manual (Page 247)

MVI56-PDPMV1 ♦ ControlLogix Platform Support, Service & Warranty
PROFIBUS DPV1 Master User Manual
ProSoft Technology, Inc. Page 247 of 255
March 22, 2011
6.1 Return Material Authorization (RMA) Policies and Conditions
The following Return Material Authorization (RMA) Policies and Conditions
(collectively, "RMA Policies") apply to any returned product. These RMA Policies
are subject to change by ProSoft Technology, Inc., without notice. For warranty
information, see Limited Warranty (page 248). In the event of any inconsistency
between the RMA Policies and the Warranty, the Warranty shall govern.
6.1.1 Returning Any Product
a) In order to return a Product for repair, exchange, or otherwise, the
Customer must obtain a Return Material Authorization (RMA) number
from ProSoft Technology and comply with ProSoft Technology shipping
instructions.
b) In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of
the telephone numbers listed above (page 245). A Technical Support
Engineer will request that you perform several tests in an attempt to
isolate the problem. If after completing these tests, the Product is found to
be the source of the problem, we will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original
shipping container or equivalent, to the location specified by ProSoft
Technology, and be accompanied by proof of purchase and receipt date.
The RMA number is to be prominently marked on the outside of the
shipping box. Customer agrees to insure the Product or assume the risk
of loss or damage in transit. Products shipped to ProSoft Technology
using a shipment method other than that specified by ProSoft Technology,
or shipped without an RMA number will be returned to the Customer,
freight collect. Contact ProSoft Technical Support for further information.
d) A 10% restocking fee applies to all warranty credit returns, whereby a
Customer has an application change, ordered too many, does not need,
etc. Returns for credit require that all accessory parts included in the
original box (i.e.; antennas, cables) be returned. Failure to return these
items will result in a deduction from the total credit due for each missing
item.
6.1.2 Returning Units Under Warranty
A Technical Support Engineer must approve the return of Product under ProSoft
Technology’s Warranty:
a) A replacement module will be shipped and invoiced. A purchase order will
be required.
b) Credit for a product under warranty will be issued upon receipt of
authorized product by ProSoft Technology at designated location
referenced on the Return Material Authorization
i. If a defect is found and is determined to be customer generated, or if
the defect is otherwise not covered by ProSoft Technology s warranty,
there will be no credit given. Customer will be contacted and can
request module be returned at their expense;