Brother ADS-2400N - Manual (Page 287)

Troubleshooting
271
10
Network Difficulties
10
Difficulty Suggestions
Cannot scan over the network. Make sure that your machine is powered on and is online and in Ready Mode.
Check the current network settings.
See Troubleshooting in the Network User’s Guide.
The network scanning feature does
not work.
(Windows
®
users)
Configure the third-party Security/Firewall Software to allow Network scanning.
To add port 54925 for Network scanning, enter the information below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Refer to the instruction manual that came with your third-party Security/Firewall
Software or contact the software manufacturer.
(Macintosh users)
Re-select your machine in the Device Selector application from the model list
in ControlCenter2.
The Brother software cannot be
installed. (Windows ® users)
If the Security Software warning appears on the computer screen during the
installation, change the Security Software settings to permit the Brother
product setup program or other program to run.
(Macintosh users)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.
Cannot connect to wireless network.
(ADS-2800W / ADS-3600W) Check the wireless network settings.
See Troubleshooting in the Network User’s Guide.
Reset the network settings. See Reset the Machine (ADS-2400N / ADS-3000N) on page 276.
See Reset the Machine (ADS-2800W / ADS-3600W) on page 277.
How to check the machine’s IP
address. (ADS-2400N / ADS-3000N) (ADS-2400N / ADS-3000N)
1. Start the ControlCenter application.
2. Click the Device Settings tab.
3. Click the Scan to Net Settings button. The Web Based Management
window appears.
4. Select Network tab.
5. Click Wired.
Cannot recognize the NFC card. Set NFC to On.