Polycom WEBCOMMANDER 8 - Manual (Page 220)

MGC WebCommander User’s Guide
7-10
Entry Queue Access
When the Entry Queue Access option is designated for an Audio Only or
Video conference, all the participants connecting to that conference follow a
two-stage process:
1.
First they connect to an Entry Queue, where they are routed to their
conference in one of two ways:
— According to the Numeric ID (NID) or the conference/chairperson
password they enter
or
— Wait for the Operator’s assistance. The Entry Queue Service is set to
attended mode (On hold for Operator assistance) - This option is
available only for conferences managed by MGC Manager
operators
2. Participants are moved to the conference and connect to the conference
in one of the following ways:
— Directly, without any additional operation from the participant’s
endpoint.
— The participant enters the conference IVR queue where she or he is
prompted for the conference entry password and/or chairperson
password and additional information. Once the correct information
is provided by the participant, she or he is admitted to the
conference.
— Wait for the Operator’s assistance. The IVR Service assigned to the
conference is set to attended mode (On hold for Operator
assistance).
Using an Entry Queue minimizes the number of dial-in numbers that are
required for the MGC unit to handle conferences and dial-in participants. In
addition, it enables service providers to advertise their services with one or
two telephone numbers that can be used for all the conferences (for example,
1-800-POLYCOM).
The Entry Queue is defined separately in the MGC Manager application, and
for each Audio Only conference or Video conference you select whether it is
accessed via an Entry Queue and /or IVR Service depending on your
configuration.