Polycom WEBCOMMANDER 8 User Manual

Page 221

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Chapter 7 - Conference Types

7-11

In addition, an IVR Service may be assigned to the conferences accessed
from the Entry Queue.

Figure 7-1: Conference Access via Entry Queue using Numeric ID and Conference
IVR

As shown in Figure 7-1, one or several dial-in numbers are allocated to an
Entry Queue. In addition, a numeric ID is assigned to each conference and a
conference password and chairperson password may be defined. The dial-in
number (which is usually the same for all participants regardless of the
conference they attend), and the appropriate conference numeric IDs are
communicated to conference participants. When participants dial-in using the
number communicated to them, they connect to the Entry Queue where they
are requested to enter the appropriate conference Numeric ID. According to
this conference ID, participants are routed to the appropriate conference.
When an IVR Service is assigned to the conference, participants are guided to
the conference by voice prompts to use DTMF codes and are requested to
enter the required (conference/chairperson) password. They can also be
prompted for additional information such as their billing code.

Network

Conference1
Numeric ID: 1234

Password: 34567

Conference2
Numeric ID: 1300
Password: 71356

Numeric ID: 1222

92

51

22

2

9251222

92

51

22

2

1234

1234

1300

MCU

IP Network Service

Prefix - 925

IP Endpoint

ISDN/PSTN

Endpoint

ISDN/PSTN

Endpoint

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