Polycom WEBCOMMANDER 8 - Manual (Page 78)

Chapter 5 - Monitoring an On Going Conference
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In all conferences, you may connect and disconnect participants, mute and
unmute the participant’s audio channel, change the participant’s audio
volume, add new participants to the conference, extend the conference
duration, terminate the conference before its scheduled time and lock the
conference to dial-in participants.
General Monitoring
You can monitor a conference to keep track of its participants and its
progress. When monitoring a conference, you can check whether all its
participants are correctly connected and whether errors and faults have
occurred.
Participants in attended conferences (conferences in which the IVR Service is
enabled) can be in one of the following stages: Greeting (Welcome),
Attended, On Hold and conferencing. However, these conferences can only
be monitored by the WebCommander. Control of Attended conferences is
only possible from the MGC Manager application.
In an IVR-enabled conference, the participant is guided to the conference
using voice prompts menu and DTMF input from the participant endpoint.
The connection is automated, but an Operator can be at hand to assist the
participants. In Greet and Guide or IVR-enabled conferences set as attended
with Operator assistance, the operator controls the participant connection to
the endpoint and can only do so from the MGC Manager application.
In IVR enabled conferences (unattended) the participant can be in one of the
following stages:
• The Greeting stage - The participant connects to the Entry Queue or
conference and views a video slide and hears a welcome message.
Participants are guided through the connection process and connect
automatically to the conference.
• On Hold stage - The participant is placed on hold where he or she hears
music. In video conferences, the participant may view a slide (identical
to the slide shown in the welcome queue) if one is configured in the IVR/
Entry Queue Service. The operator or chairperson cancels the On Hold
state, to that the participants can hear and see conference participants.
• Conferencing stage - the participant is connected to the On Going
conference.