IPitomy IP1100+ PBX Administrator Guide - Manual (Page 106)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 88 v4.0.1
www.ipitomy.com
Groups
A Group is a logical grouping of extensions and their privileges. Each Group is associated with a set of PBX
features and call routing strategies. It is advised to build the extensions in the PBX first, allowing the groups to be
populated at the time of creation.
These Groups allow incoming calls to be distributed to a group of extensions rather than just one extension.
Within the Groups, different distribution strategies may be selected based on the call coverage required by the
application. Groups also provide off-hook paging functionality. By dialing the intercom button or code followed by
the group number, extensions in the group will receive the page over the intercom. Groups are a set of extensions
that are related either because they:
• Serve a similar business function.
• Work within the same department.
• Are located in proximity to each other.
For example, a business might create a few user Groups in an IP telephony network, e.g. Sales, Marketing,
Administration, Accounting, Engineering, etc. Groups may also be created for people in similar locations like a
plant floor, the north section of a building or the front office. The goal of a group is to ring telephones based on the
incoming routing logic (e.g. DIDs, Auto Attendant selected by the incoming caller, or time of day). Note that calls
routing to an extension from a ring group will ignore that phones PBX forwarding settings. Some phones have
forwarding settings which are independent of the PBX (not set through the PBX Web GUI). These settings will still
be applied.
Figure 50 – Ring Groups Page