IPitomy IP1100+ PBX Administrator Guide - Manual (Page 108)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 90 v4.0.1
www.ipitomy.com
Cathy Caldwell 123 Susan Smith 125 Gretchen Goodall 134
David Dawson 124 Robert Reed 126 Peter Polk 135
Using this ring group scenario the Menu would look like:
• East Coast Sales (Destination - Group 1).
• West Coast Sales (Destination - Group 2).
• Customer Service (Destination - Group 3).
• Office Manager (Destination - Ext. 113).
The menu prompt for this menu and group arrangement would read as follows:
“Thank you for calling CompanyA, a leading manufacturer of cable assemblies and wiring harnesses. If
you know the extension of the party you would like to reach you may dial it at any time. For”
• East Coast Sales, press 1.
• West Coast Sales, press 2.
• Customer Service, press 3.
• Accounting, press 4.
Calls sent to these groups might use different ring strategies. The East Coast Sales group might answer calls
Round Robin, distributing the calls to each Sale Representative consecutively. If a sales person is missing from
the West Coast team this group might set phones to Ring All in the group so that calls don’t get missed. The
Customer Service team may get high volumes of calls during a specified period of time, so this group may be set
to ring Least Recent.
Add/Edit New Ring Group