IPitomy IP1100+ PBX Administrator Guide - Manual (Page 107)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 89 v4.0.1
www.ipitomy.com
Ring Group Examples
Ring groups define a set of extensions (people) that answer calls. Ring groups can be created for departments
(e.g. Sales, Engineering) or buisiness regions (e.g. north, south, etc), or areas of a business (e.g. a warehouse or
plant floor). These ring groups can appear on an Automated Attendant (menu). When the group is selected from
a Menu, the call is routed to the group. These calls will be distributed to the member extensions based upon the
ring strategy for the group. The ring strategy for the group can be set from the drop-down list. Available call
distribution options are:
• Ring All – Ring all extensions in the group simultaneously
• Round Robin – Take turns ringing each extension, starts at the first extension for each new call
• Round Robin (with memory) – Take turns ringing each extension, starts where the last call left off
• Least Recent – Ring extensions in order of which was least recently called by the queue
• Fewest Calls – Ring extension in order of which has the fewest completed calls from the queue
• Random – Randomly ring one extension at a time
Example Ring Group 1 – Departmental Grouping
Ring group definitions can be found in the Add a New Ring Group section of this guide. If a business has the
following departments and people
: This business can setup the following ring groups supporting business
operations.
GROUP 1 - Sales Ext. GROUP 2 – Customer Services Ext.
Cathy Caldwell 123 Gretchen Goodall 134
David Dawson 124 Peter Polk 135
Susan Smith 125
Robert Reed 126
Using this ring group scenario the Menu would look like:
• Sales (Destination - Group 1).
• Customer Service (Destination - Group 2).
• Office Manager (Destination - Ext. 113).
The menu prompt (message) for this menu and group arrangement would read as follows:
“Thank you for calling CompanyA, a leading manufacturer of cable assemblies and wiring harnesses. If
you know the extension of the party you would like to reach you may dial it at any time.”
• For Sales, press 1.
• For Customer Service, press 2.
• For Accounting, press 3.
Once a call is sent to Sales, member extension will be rang according to the ring group strategy.
Example Ring Group 2 – Regional Sales Grouping
GROUP 1 East Coast Sales Ext. GROUP 2 -West Coast Sales Ext. GROUP 3 Customer Service Ext.