IPitomy IP1100+ PBX Administrator Guide - Manual (Page 65)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 47 v4.0.1
www.ipitomy.com
DESTINATIONS
Destinations are the various places that a call can be routed to within the system. The destinations drop-down list
is populated as destinations are added to the system. During system implementation, if destinations are
populated first it is easier to provision the hardware trunks because all of the destinations will be available in the
drop down menu. These system destinations should be obtained in advance to simplify the setup process. In
most cases, there will be a menu to setup for an automated attendant. There will also be business hours to setup.
We recommend that you use the IPitomy Setup Worksheet to help you gather and organize the necessary
provisioning information prior to installation (see the figure below). The Setup Worksheet can be found on
IPitomy’s website.
(Please refer to the “Installation Worksheet” section of this user guide for details on how to use the Setup
Worksheet).
Extensions Groups
Prompts Menus Schedules
Providers Call Routing
Figure 26 – IP PBX Data Components
• Extensions: are individual extensions assigned to a telephone. When an extension is created, a
voicemail box is also created. This voicemail box is automatically the destination for an extension
call which exceeds its ring time.
• Groups: are groups of extensions that can have different ringing strategies and can be routed
from any trunk, another destination or dialed from an extension.
• Menus: are used for creating automated attendant menus to route callers to different destinations
within the system. The voice prompt can also be used to play information like driving directions.
• Conference Rooms: allow multiple users to participate in the same call. Callers can be routed to
a Conference via; direct dialing, through a DID, using an automated attendant or transferred by a
person.
• Voicemail Boxes: are where callers leave a message when someone is not available at an
extension. Voicemail boxes that are created separate from extensions can be used to route
callers after hours or as an overflow destination. Note that in the current implementation
Voicemail Boxes without an extension cannot be dialed with only the voicemail box number. You