IPitomy IP1100+ PBX Administrator Guide - Manual (Page 118)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 100 v4.0.1
www.ipitomy.com
Member Delay before
connect Delay, in seconds, before a member is connected to the queue.
Timeout Restart
If set to YES the ring group timeout will reset after attempting to ring an
agent/member. When set to NO, time taken to ring an agent/member
will be subtracted from the ring group time, and when the timer ends the
group will send the caller to the Failover Destination
Service Level
Set this to the time, in seconds, that defines the acceptable level of
service for the queue. The Live Queue Data page will track the
percentage of calls answered within the allotted time.
Exit Status: FULL
Exit Status:
JOINEMPTY
Exit Status:
LEAVEEMPTY
Exit Status:
JOINUNAVAIL
Exit Status:
LEAVEUNAVAIL
These are the destinations where calls will go based on the exit strategy
defined. If no one in the group accepts the call this is the destination to
which the call will be sent. Destinations can be extensions, other ring
groups, a menu or a voicemail box.
Intro Announcement
Define what prompt to play to the caller just before they enter the queue.
(Previously “Announce Filename”)
Agent Announcement
Defines what prompt to play to the agent/member who answers the
queue call. This setting is set per Queue and therefore can be used to
identify what Queue is being answered (for agents handling calls from
multiple Queues.
Periodic
Announcement
Defines what prompt to play to the caller at the Periodic Announce
frequency interval. This will not play for the caller in the first position of
the queue. Caller Ring Settings must be set to a MOH file in order for
this message to play.
Exit Menu
Set this to a menu. Key presses while in this group will send people the
corresponding destination from that menu.
Table 38 – Edit Ring Group ACD Agents Settings and Descriptions
Edit Automatic Call Distribution (ACD) Settings
STEPS:
1 From the Destinations Groups Edit Group page, scroll to the ACD Settings
section.
2 Make the necessary updates to the ACD settings.
3 Click button to save the changes.