IPitomy IP1100+ PBX Administrator Guide - Manual (Page 117)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 99 v4.0.1
www.ipitomy.com
Sections/Fields Description
Agent Retry Timer
This defines, in seconds, how long the queue will wait before attempting
to ring an agent again.
Weight
The priority of the queue in relation to other queues in the system.
Wrap-up Time
This defines, in seconds, how long the queue will wait after an agent has
ended a call before flagging then as an active agent ready to accept
more calls.
Autopause
This will place an agent in a pause state in relation to this queue when
they ignore or answer a call. To become an active member of the queue
again unpause using the 1* feature code a phone or 1*+agent# for an
agent.
Maximum # of people
in queue Defines how many callers can join the queue before it is considered full.
Announce Frequency
Must be set for Announce Holdtime to function. This pertains to how
often the caller will hear the hold time announcement, in seconds
Periodic Announce
Frequency
This defines how much time passes between playing the recording that
was set for this queue under Periodic Announcement.
Announce Holdtime
If set to YES this will announce a caller’s status in the queue with
regards to their expected hold time, pending the hold time is estimated
to be over 1 minute. If the hold time is less than one minute, this will
announce the caller’s position in the queue. A period of time is needed
for the algorithm to ‘learn’ and estimate hold times accurately. This
message will not play for the first caller in the queue. Caller Ring
Settings must be set to a MOH file in order for this message to play.
Join Empty Queue
Controls if a caller can join a queue.
YES = Callers can join the queue with no members or whose members
are busy.
NO = Ignores agent and member status, they can be logged out as long
as they exist in the configuration callers can join a queue.
STRICT = Callers cannot join the queue if there are no members or if
the members are all busy, paused, or logged off.
Leave Empty Queue
Controls if a caller will leave an empty queue.
YES = Callers will leave the queue if there are no active members, or all
members are busy. If all agents are logged out, the caller will not leave
the queue.
NO = Callers will not leave the queue even if there are no active
members, or all members are busy.
STRICT = Callers will leave the queue if there are no active members,
but will remain in the queue if all members are busy. If agents are
pause or logged off, the caller will leave the queue.
Report Hold Time
Set to YES if you want the person answering the queue call to hear a
message indicating how long the call they just answered was in the
queue