IPitomy IP1100+ PBX Administrator Guide User Manual
Page 230
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IPitomy IP PBX Admin Guide
2011 Copyright IPitomy Communication, LLC
212
v4.0.1
www.ipitomy.com
Max Call Length
Longest duration of an answered call.
Agents Tab
Figure 123 – Reports Queue Graphs Agents Tab
The Agents tab displays details for queue members.
Sections/Fields
Description
Queue
Time spent on queue calls. Number of calls displayed in parenthesis.
Inbound
Time spent on inbound, non-queue calls. Number of calls displayed in
parenthesis.
Outbound
Time spent on outbound, non-queue calls. Number of calls displayed in
parenthesis.
Internal
Time spent on internal, non-queue calls. Number of calls displayed in
parenthesis.
Pause Time
Time spent paused out of the queue. Number of calls displayed in
parenthesis.
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