Queue graphs – IPitomy IP1100+ PBX Administrator Guide User Manual
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IPitomy IP PBX Admin Guide
2011 Copyright IPitomy Communication, LLC
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v4.0.1
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View CDR Report – PBX Administration
STEPS:
1
From the Reporting
Reports page, click on the CDR Report button. The CDR Report
page appears.
2
Select the From and To date range by click on the box next to the From and To fields.
Use the calendar control page that appears to select the desired dates.
3
Click the View button. A report with call information from the date range parameter that
was entered is displayed.
4
Click on an individual call record and a new window will appear displaying more detailed
information for that call.
Export CDR Report
The Export function will provide you with a tabulated report to download to a PC.
STEPS:
1
From the Reporting
Reports page, click on the CDR Report button. The CDR Report
page appears.
2
Enter the date range and retrieve the report that you want to export (see steps for
Viewing Report).
3
Click the Export button then specify the location where you want to download the report.
Queue Graphs
Queue Graphs display additional call information for ACD Queues. A PBX must be licensed for ACD for this
button to appear.
Figure 121 – Queue Graphs Page