IPitomy IP1100+ PBX Administrator Guide - Manual (Page 21)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 3 v4.0.1
www.ipitomy.com
Feature Description
Extensions
Extensions are telephones. A telephone can be an IP (SIP) telephone or a Softphone.
Calls are routed to an extension where people answer them. In the IPitomy IP PBX, an
extension can be located in an office or outside the office where a broadband connection
is used.
Groups
Groups are a set of extensions. Once a group is created, extensions can be designated
as members of the group. This is accomplished by selecting group members from a drop-
down list. Calls can be routed to groups via inbound routing.
Menus
(Automated
Attendant)
To create an automated attendant use the system’s Menus feature. The Menus feature
allows you to route calls to a destination in the system like a group, extension or another
menu.
Call Destinations are selected from a drop-down list for each corresponding key-pad digit
a caller must select to get to their chosen destination. A Menu must have a Menu Prompt.
This is a recording that identifies for callers the destinations they may choose. For
example, a Menu Prompt might offer callers the option to press “1” for Sales, “2” for
Accounts Receivable or other digits for another department.
DTMF Menu
Administration
New in version: 3.4.1 is DTMF Menu Administration. This feature allows the user to
administer the Menu (Auto Attendant) remotely using just a telephone (with DTMF dial
capability).
Advanced
Routing
Functions
When building an automated attendant (Menus) all routable destinations in the system will
appear in the drop-down list. In addition to the destinations that are created while
configuring the system, there are several advanced functions that can be used from the
drop-down list.
Voicemail and
Unified
Messaging
When an extension is created, a voicemail box for that extension is also created. A
voicemail box allows a caller to leave a message if a person is not available at the
extension. When dialing into a mailbox for the first time, a user should record their name
and a mailbox greeting. The name is used in the company’s dial-by-name directory when
selected from the auto attendant (Menus). The greeting is played when they are not
available to take a call and a caller reaches their mailbox.
If an email address is included in the Extension page, you can configure Unified
Messaging and a copy of the voicemail message will be emailed as a .Wav file to the
users email account. This message can then be listened to on a PC.
Directory
The system has a dial-by-name directory. This option may be part of the automated-
attendant. When this option is selected, a caller dials the first three letters of the last / first
name of the party they would like to reach. Names that match these three letters are
played and the caller selects the extension to which they want to be transferred. Names
are stated in the directory as they have been recorded by users in their voicemail box, and
spelt out if they have not recorded their name.
Direct Inward
Dialing (DID)
Numbers
A Direct Inward Dialed (DID) number is a telephone number assigned by a service
provider (i.e., T1 line, PRI or VoIP). DIDs allow direct routing of a call to a destination
within the system. You can route to any destination available on the PBX.
Conferencing
(Meet Me)
A Meet-me Conference is an extension on the system used for conference calls.
Participants can access a conference by dialing the designated Meet-me Conference
extension. Routing callers to a Meet-me Conference can be accomplished by using a DID,
a menu, or simply transferring callers to the conference extension.