IPitomy IP1100+ PBX Administrator Guide - Manual (Page 119)

IPitomy IP PBX Admin Guide
2011 Copyright  IPitomy Communication, LLC 101 v4.0.1
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4 Click the Apply Changes link located at the top right hand corner of the page, to commit
the changes to the database.
Add Automatic Call Distribution (ACD) Agents
Figure 54 – ACD Edit Agents Page
Sections/Fields Description
Name
Enter a name that will identify this agent.
ID
Enter a unique 3-4 digit number to identify this agent. This number is used to log
in/out.
PIN
Enter a minimum of 4 digits for the PIN. This is the password used to log in/out
with the agent.
Table 39 – Add/Edit Agent Features and Descriptions
STEPS:
1 From the Destinations Groups Edit Group page, scroll to the ACD Settings
section.
2 Click on the blue Agents link to the right of the words ACD Settings. The Agents page
appears.
3 Click on the ADD button to add a new agent. A box with the name, ID and PIN field
appears. Enter the information for the new agent.
4 Click button to save the changes.