ZOLL Propaq M Rev B - Manual (Page 26)

C HAPTER 1 G ENERAL I NFORMATION
1-18 www.zoll.com 9650-0803-01 Rev. B
Returning a unit for service
Before sending a unit to the ZOLL Technical Service Department for repair, obtain a service
request (SR) number from the service representative.
Remove the battery pack from the unit. Pack the unit with its cables and battery in the original
containers (if available) or equivalent packaging. Be sure the assigned service request number
appears on each package.
The ZOLL Serial Number
Each ZOLL product displays a serial number that contains information about that product.
From left to right, ZOLL serial numbers are structured as follows:
• A two-character product code
• A three-character date-of-manufacture code
• A product serial number of six or more alphanumeric characters
The first two characters of the date-of-manufacture code give the last two digits of the year (for
example, “06” appears for products manufactured in 2006). The last character of the date-of-
manufacture code gives the month in which the product was manufactured. The month appears
in the form of a single alphanumeric character: “A” for January, “B” for February, “C” for
March, and so on through “L” for December.
The product serial number is a unique set of alphanumeric characters that ZOLL assigns to each
individual unit.
For customers Return the unit to
In the U.S.A. ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Attention: Technical Service Department (SR number)
Telephone: 1-800-348-9011
In Canada ZOLL Medical Canada Inc.
1750 Sismet Road, Unit #1
Mississauga, ON L4W 1R6
Attention: Technical Service Department (SR number)
Telephone: 1-866-442-1011
In other locations The nearest authorized ZOLL Medical Corporation representative.
To locate an authorized service center, contact the International Sales
Department at
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Telephone: 1-978-421-9655