HP Remote Assistant Card - Manual (Page 141)

6 Troubleshooting
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Has a pager number and paging string been set up in HP Remote Assistant
Configuration Utility? Also check if the telephone cord is properly connected to the
back of the HP Remote Assistant EISA Board (or an external modem if you are using
one). If you are using an external modem, verify that the correct cable is properly
connected.
If your pager service generates repetitive tones when it answers, the HP Remote
Assistant modem may interpret the tones as a busy signal and attempt to re-dial. To
prevent this, change the X4 command in the modem initialization string to X0 (blind
dialing).
A test TAP Page initiated by my server was never received by my pager.
The following event codes indicate conditions that interfere with successful paging.
901 TAP: No Connect
Event code 901occurs when one of the following conditions is detected:
1. Your terminal is busy and thus was unable to connect.
2. Your modem is not plugged into the phone line.
3. The terminal may be inactive. Paging companies incur occasional down-time as
they make upgrades and repairs to their terminals.
4. You may have selected the wrong number for your Terminal Access Number. This
number should not be the same as your pager number. After dialing you should
hear standard handshaking protocols begin upon connection.
5. Your modem is having trouble connecting at 300 or 1200 baud. Baud rate
difficulties can usually be rectified by entering the correct initialization string for
your modem. For modems not supported by HP, initialization strings can be found
in the README.TXT file located on the Server diskette.
902 TAP: Parameter 1
Event code 902 occurs when the terminal does not allowing Remote Assistant to log
on to the terminal system. The most common cause is that your modem is unable to
connect at 300 baud. To correct, see 901 TAP above (condition number 5).
903 TAP: Parameter 2
Result 9 occurs when the Terminal Logon is not accepted. This indicates that:
1. Your terminal has required more information than HP Remote Assistant is
configured to send.