HP Remote Assistant Card - Manual (Page 71)

2 Hardware Installation and Configuration
53
Troubleshooting
Remote Assistant uses special log event codes for troubleshooting unsuccessfully sent
TAP pages. Paging errors are codified so that they can be readily identified and should
therefore assist you in diagnosing and correcting paging problems as they arise. If you
need further assistance relative to paging problems, contact either your paging service
or Hewlett-Packard Technical Support.
Select Show Event Log to view log events. For a listing of relevant event codes, see
Appendix A.
If you are having connection problems, call your service provider and ask them to send
you a test message. This can help determine if the problem lies with your service
provider.
Testing Paging
The Diagnostics Menu provides a Test Paging command that you can use to verify that
notification via pager is functional. When you test paging, HP Remote Assistant sends
the server identifier code and a test code, "0900," to administrator aliases for which
pagers have been enabled.
NOTE Before testing HP Remote Assistant's paging feature, be sure to inform the
qualified administrator of the test page code and ask him or her to contact
you directly upon its receipt.
When you choose Test Paging from the Diagnostics Menu, the Configuration Utility
displays the Test Paging window, informing you that a test page will be sent to the
administrator aliases listed in the window. The list includes any aliases for which
paging was enabled in the Administrators window. If no aliases appear in the list, you
need to return to the Administrators window and enable at least one pager before you
can perform the test.