Welch Allyn Connex Integrated Wall System - User Manual - Manual (Page 150)

Message Possible cause Suggested action
Functional error. Call for
service.
A critical configuration load error occurred Call for service.
No connection for send. The monitor is not configured to the network Call for service.
Problems and solutions
The problems addressed in this table do not generate alarm or information messages on the
monitor.
Problem Possible cause Suggested action
No SpHb value is displayed An SpO2-only cable is connected to the
monitor
Replace the SpO2-only cable
with an SpO2/SpHb (Masimo
Rainbow) cable.
The SpHb cable has expired
Note A technical alarm appears.
Replace the SpHb cable.
Poor sensor placement on the patient Remove the sensor from the
patient and reapply.
The monitor may have the SpHb license, but
the SpO2 module does not
Contact Welch Allyn to verify
that the SpO2 module
contains the SpHb license.
No weight measurement is
transferred from the scale to
the monitor
The scale is not connected Inspect the USB cables from
the device to the adapter to
the scale to ensure that they
are connected properly.
The scale setting is incorrect Ensure that the scale settings
are enabled for transfer.
144 Troubleshooting Welch Allyn Connex ® Integrated Wall System