GAI-Tronics TMA Version 7.5.0 Telephone Management Application (TMA) User Guide (Ver. 7.5.0 and newer) - Manual (Page 61)

Pub. 42004-479B
Telephone Management Application (TMA) User Guide Page 58 of 128
e:\standard ioms - current release\42004 instr. manuals\42004-479b.doc
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Polling Phones
TMA supervises SMART and VoIP telephones by contacting each selected telephone in the system to
request updated data. This automated process is called polling. During polling, TMA records the
telephone’s status information in the database. The System Manager sets the schedule for the polling
configuration by adjusting the polling setup. As a result of polling, TMA can generate reports indicating
operational readiness of phones in the system.
The primary elements of the polling setup are the start time and duration, and a list of telephones to be
polled. Polling is set to begin at a designated time every day, or every week on a specific day of the
week. Optimum polling has the duration set to allow TMA sufficient time to contact each telephone one
time, with at least 1.5 minutes allowed to complete the data transfer for each telephone. If call logs are to
be gathered from the telephone, allow additional time. In the event TMA fails to complete the data
transfer for a telephone, TMA will reschedule up to two additional polling attempts for the telephone.
To set up TMA polling, select the phone record in the list, right click and select Polling Setup in the pop-
up menu.
Polling Set-up can also be accessed by selecting
Tools
in the menu bar, as shown below.