Technical support services – Welch Allyn Connex CS Central Station & Server - User Manual User Manual
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Connex CS Admin Guide
Introduction
3
Technical support services
Welch Allyn offers the following technical support services:
•
Telephone support
•
Remote diagnostics
•
Exchange computers
•
Replacement service parts
•
Service agreements (Partners in Care)
•
On-site product service
•
EMR Integration professional services
•
Service training
For information on any of these services, go to
.
DHCP
Dynamic Host Configuration Protocol, a protocol for assigning dynamic IP
addresses on the network.
DHCP Option 43/60
A location method for devices to locate a Connex Server using the facility’s
DHCP service. The facility’s DHCP services provide a forwarding service to a
system running NRS. Configure the DHCP server to support option 609
lookup or fixed Vendor Class Identifier “welchallyn-nrs”. The corresponding
option 43 value is an encapsulated list of up to 3 Connex Server IP
addresses.
EMR
Electronic Medical Record, the record system maintained by the facility with
patient information and data, including vital signs.
FRUSDR
Field Replaceable Unit / Sensor Data Record, contains a hardware list that
is used by the BMC in monitoring and managing server health.
HIS
Hospital Information System, the network in use by the facility that supports
network communication with various systems and devices, including
Connex CS central station, Connex server, and devices.
HDD
Hard Disk Drive, the internal media which contains the operating system
along with all software required to run the server and installed applications
Installation
The on-site process for installing the hardware, network infrastructure, and
system configuration at the customer’s location of business.
LAN
Local Area Network, a network of computers connected together in a local
environment. Typical communication includes standard Ethernet protocols.
NRS
Network Rendezvous Service, a service that runs on the central station and
Connex server that provides a location service to direct devices to the
proper system upon connection to the network.
POST
Power On Self Test - An integrity check within the CPU and/or device to
ensure that all expected components are present and working (e.g. memory
tests).
Upgrade
On-site service activity to enhance or add functionality to a device or
system. An upgrade can be accomplished with changes to hardware,
software, configuration, or combinations of all three.
UPS
Uninterruptable Power Supply, a unit which provides battery back-up power
for connected devices.
Virtual Connex Server
A server instance which has been virtualized to an appliance form (includes
Operating System, Connex Applications, and Database) and installed within
the customer’s Virtual Server environment.