Welch Allyn Connex CS Central Station & Server - User Manual - Manual (Page 131)

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Troubleshooting
General
The following information is intended to provide frontline troubleshooting and diagnostic
information. If problems cannot be corrected, contact Welch Allyn Technical Support for
additional information.
Central Station Computer Startup
Problem Steps
Power On LED is not on.
CPU is not running.
Make sure that the ACAC power cord is firmly attached to the CPU and to the
outlet.
Ensure that the AC power outlet is “live”.
Clear any paper or debris that may be blocking any of the fans on the rear of the
CPU or vented covers.
Press the POWER ON control in the front bezel to restart the CPU.
Connex CS Central Station screen are
blank or frozen. Ensure that the power is turned on for the display.
Press the Input or Source control button on the display. Ensure that the correct
input is being viewed.
•
DMS-59 DVI digital video input is used.
• HD15 or analog video input is not used.
• On-board HD15 analog video is not used.
Make sure the display’s AC power cord is firmly attached to the display and to
the outlet.
Check all of the video cables between the CPU and the display to ensure there
are no loose connections.
Reboot the CPU and test again.
Keyboard does not respond
Mouse does not respond.
Check the USB connectors, and extender cables if in use, to ensure that all
connection are firm.
Move the item to another USB connector and try.
Reboot the CPU and test again.