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2.9
Email Integration
Licensing: This feature requires the
EmailGateway
feature (either
NATIVE
or
SMTP
). To deliver inbound faxes as PDFs rather than TIFFs requires the
PDF-
Converter
feature.
Email integration allows users to send and receive faxes using email. Received
faxes may be received as emails with the fax image attached as either a TIFF
(default) or PDF (requires license). Faxes may be sent by sending an email with
the fax image attached to a special email address that is routed to the fax serv-
er.
New in version 8.7 there is a combined Email Gateway. This replaces both the
former POP3 Gateway and the SMTP Gateway.
2.9.1
Email Integration using POP3
POP3 is typically used when you have an off-site mail server or a mail server
hosted by your Internet Service Provider (ISP). The Email Gateway using POP3
functions much like a desktop mail program such as Outlook. It downloads
email from a single mailbox using POP3, and replies to email using SMTP. The
mailbox used for the POP3 gateway must be dedicated for the gateway’s use
only, since it will download and process
all mail found there.
2.9.1.1
How the Gateway Operates Using POP3
Outbound: The gateway periodically checks its mailbox on the mail server for
new emails using POP3. It then downloads them and sends them to the fax
server to be faxed. When the faxes complete, the gateway sends a notification
email back to the sender using SMTP.
Inbound: When a fax is received and routed to email, the gateway emails it to
the recipient using SMTP.
2.9.1.2
Mail Server Requirements
The mail server must support POP3 and SMTP. SSL is supported for both
POP3 (using
STLS
) and for SMTP (using
STARTTLS
).
2.9.1.3
Mailbox Requirements
The Email Gateway requires a dedicated mailbox. The mailbox cannot be used
by any other user, since the gateway will download and process all mail in the
mailbox and send them as faxes. Never route inbound faxes to this mailbox
since it will create a mail loop.