FaxBack NET SatisFAXtion 8.7 (Including R3) - Manual - Manual (Page 2)

– NET SatisFAXtion 8.7 Manual 2
Table of Contents
1 Introduction 6
1.1 About This Guide...............................................6
1.2 Additional Documentation..................................6
1.3 Hardware and Software Requirements .............6
1.3.1 Static IP Address..................................................................7
1.3.2 Virtualization.........................................................................7
1.4 Overview...........................................................7
1.5 What is a Network Fax Server?.........................8
1.5.1 NET SatisFAXtion Features...................................................8
1.5.2 NET SatisFAXtion Components............................................8
1.5.2.1 The NET SatisFAXtion Server....................................9
1.5.2.2 The Administration Utility..........................................9
1.5.2.3 The LaunchPad Website..........................................10
1.5.2.4 The Report Utility....................................................10
1.5.3 Supported Clients...............................................................10
1.6 Training and Professional Services..................11
1.6.1 Training...............................................................................11
1.6.2 Preconfiguration Services...................................................11
1.6.3 Professional Services..........................................................11
1.6.4 Custom Professional Programming Services......................12
1.7 Technical Support............................................12
1.7.1 Support Plans.....................................................................12
1.7.1.1 Included 30-day Support Plan................................12
1.7.1.2 Standard Support Plans..........................................12
1.7.1.3 Around-the-clock 24×7 Support Plans..................12
1.8 Product Key.....................................................13
1.9 Software Updates...........................................14
1.10 Installation & Upgrade Guides......................14
1.11 Compatibility List...........................................14
1.11.1 VoIP Media Gateways......................................................14
1.11.1.1 AudioCodes MediaPack series..............................14
1.11.1.2 AudioCodes TrunkPack series..............................15
1.11.1.3 AudioCodes Mediant series..................................15
1.11.1.4 Other SIP & T.38 capable VoIP devices...............15
1.11.2 VoIP Service Providers.....................................................15
1.11.3 Dialogic Inc.......................................................................15
1.11.3.1 Brooktrout TruFax Series Analog Fax Boards......15
1.11.3.2 Brooktrout TR114 Series Analog Fax Boards......16
1.11.3.3 Brooktrout TR1034 Series Analog Fax Boards....16
1.11.3.4 Brooktrout TR1034 Series Digital Fax Boards....16
1.11.3.5 Eicon Diva Server Series Digital Fax Boards.........16
1.11.4 Mainpine, Ltd....................................................................17
1.11.4.1 Rockforce Series Analog Fax Boards....................17
1.11.4.2 IQ Express Analog Fax Boards.............................17
1.11.5 Other Class 1 / Class 2 Fax Modems..............................17
2 Server Administration 18
2.1 How Faxes Flow Through the System ............18
2.1.1 Queues................................................................................18
2.1.2 Outbound Faxes..................................................................18
2.1.3 Inbound Faxes.....................................................................18
2.2 Fax Devices.....................................................19
2.2.1 Additional Port Configuration.............................................19
2.2.1.1 Send / Receive Only Ports......................................19
2.2.1.1.1 Brooktrout TR1034........................................................20
2.2.1.2 CSID and TSID........................................................21
2.2.1.3 Fax Speed................................................................22
2.2.2 Voice over IP.......................................................................22
2.2.2.1 A Note on Fax Server Ports versus Media Gateway
Ports ......................................................................................23
2.2.2.2 Configuring NET SatisFAXtion to use a VoIP device
................................................................................................23
2.2.2.2.1 New AudioCodes MediaPack MP114 or MP118 Gateway
............................................................................................................24
2.2.2.2.2 AudioCodes or Cisco Media Gateway On Local Subnet 24
2.2.2.2.3 Other Media Gateway, or Gateway Not On Local Subnet
............................................................................................................24
2.2.2.2.4 SIP Trunk Provider..........................................................25
2.2.2.3 Using Multiple VoIP Gateways...............................25
2.2.2.4 Fax Server with Multiple Network Interface Cards 25
2.2.3 Class 1 / Class 2.................................................................26
2.2.3.1 Configuring NET SatisFAXtion to use a Class 1 or
Class 2 device.........................................................................26
2.2.4 Dialogic Brooktrout TR114................................................26
2.2.5 Dialogic Brooktrout TR1034..............................................26
2.2.6 Dialogic Eicon Diva Server..................................................27
2.3 Services and Monitoring..................................28
2.3.1 Service Account Permissions..............................................28
2.3.1.1 Service Account Printers.........................................28
2.3.2 NET SatisFAXtion Service...................................................29
2.3.2.1 Starting and Stopping NET SatisFAXtion................29
2.3.2.2 Running NET SatisFAXtion as an Application..........29
2.3.3 Email Gateway Service........................................................30
2.3.3.1 Starting and Stopping the Email Gateway..............30
2.3.4 NET SatisFAXtion Service Monitor.....................................31
2.3.5 NS-FaxMachineIntegrationServer.......................................31
2.4 Managing Users and Groups...........................32
2.4.1 User Permissions................................................................32
2.4.2 User Properties..................................................................32
2.4.2.1 General....................................................................32
2.4.2.2 Routing....................................................................32
2.4.2.3 Cover Sheet.............................................................33
2.4.2.4 E-Mail.......................................................................33
2.4.3 Group Properties................................................................33
2.4.4 Built In Users and Groups..................................................34
2.4.4.1 System Users..........................................................34
2.4.4.2 System Groups........................................................34
2.4.5 Creating, Modifying and Deleting Users.............................34
2.4.5.1 Creating a User.......................................................35
2.4.5.2 Modifying a User.....................................................35