3 fax server, 2 outbound fax smtp, 1 mail client – FaxBack NET SatisFAXtion 8.7 (Including R3) - Manual User Manual
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2 – Server Administration
NET SatisFAXtion 8.7 Manual
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ther be the full email address or just the part left of the @-sign, depending on
the mail server). Also verify the POP3 gateway is running.
If there are no emails in the mailbox, test that the emails are reaching it by stop-
ping the POP3 Gateway service, and checking the mailbox again. If the mail
does not reach the mailbox, then the email address is incorrect or the mail serv-
er is not routing the email to the account. Check spam filters, and verify there
are no other mail clients logging into the mailbox (most mail clients will down-
load then delete any emails, before the POP3 Gateway has a chance to read
them).
2.9.9.1.3
Fax Server
It could be that the email is reaching the fax server but the notifications are not
able to be returned to the sender. Run a report on the fax server and check to
see if there are any sent faxes. If so, see
bleshoot confirmation email delivery.
2.9.9.2
Outbound Fax SMTP
2.9.9.2.1
Mail Client
Verify the email was sent to the correct email address. Compare the SMTP fax
domain configured in
SMTP Gateway Setup
with the address on the sent mail.
Also verify the email is not still in the client’s Outbox.
2.9.9.2.2
Mail Server
Check the mail server’s queue to see if the mail is still there. If it is, verify that
the mail server is correctly configured to route mail to the fax server, and it can
connect. A good connectivity test is to, from the mail server, telnet to the fax
server’s port 25. If you connect and see the banner “
220 FAXSERVER
Microsoft ESMTP MAIL Service, Version: 7.0.6001.18000 ready at
Sun, 1 Jan 2012 12:00:00 -0800
”, then the mail server should be able to
connect, check the routing instead.
2.9.9.2.3
Fax Server
It could be that the email is reaching the fax server but the notifications are not
able to be returned to the sender. Run a report on the fax server and check to
see if there are any sent faxes. If so, see
bleshoot confirmation email delivery.
2.9.9.3
Inbound Fax SMTP
2.9.9.3.1
Fax Server
First, check the fax server’s Inbox (received queue) using the Administration
program. If the fax is there, verify that the correct DID digits are present to