HEIDENHAIN MSE 1000 - Manual (Page 153)

Troubleshooting
Network troubleshooting
Operating Instructions 153
Verify workstation IP
settings The settings configured for the workstation IP address and netmask in MSEsetup must
match the settings for the workstation NIC.
Look up the IP address and netmask of the workstation NIC using Ipconfig. Refer
to Ipconfig, page 152.
Open MSEsetup.
Open the Connect screen. Refer to "Connect screen", page 63.
Set the Workstation IP and netmask to match the values of the workstation NIC.
Refer to "Workstation IP", page 65.
Restart MSEsetup.
Verify module IP
settings MSE 1000 module subnet and netmask settings must match the settings applied to the
Workstation IP and netmask.
Open the Logging screen. Refer to "Logging", page 104.
Open the Service Log file. Refer to "Service log", page 106.
Power cycle the module chain. Refer to "Power cycling", page 33.
The IP address and netmask of each module is broadcast once every 10 seconds.
Verify that the subnet and netmask of each module matches the workstation
subnet and netmask.
Verify firewall settings If a firewall is being used:
Verify that a firewall is not blocking communication. Refer to "Firewall configuration",
page 72.
Verify communication Verify communication between the workstation and the modules by using the Ping
tool. Refer to Ping, page 151.
Verify crossover cable If a DHCP router is not being used (static IP addresses):
Verify that an RJ-45 crossover cable is being used if required. Some NIC's do not
require the use of a crossover cable. Refer to the documentation provided with the
workstation or NIC for additional information.
DHCP router
configuration If a DHCP router is being used:
Use IpConfig to verify that the workstation sees the router as a gateway.
Verify that the DHCP router settings are correct. Refer to DHCP router
configuration, page73.