HP Color LaserJet Enterprise Flow M776z All-In-One Laser Printer - Manual (Page 11)

Set the idle settings ........................................................................................................................................ 197
HP Web Jetadmin ................................................................................................................................................................. 197
Software and firmware updates ........................................................................................................................................ 197
9 Solve problems ..................................................................................................................................................................................... 199
Customer support ................................................................................................................................................................ 200
Control panel help system ................................................................................................................................................. 200
Reset factory settings ......................................................................................................................................................... 201
Introduction ...................................................................................................................................................... 201
Method one: Reset factory settings from the printer control panel ....................................................... 201
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 201
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 202
Change the “Very Low” settings ................................................................................................................... 203
Change the “Very Low” settings at the control panel ........................................................... 203
For printers with fax capability ................................................................................................. 203
Order supplies .................................................................................................................................................. 203
Printer does not pick up paper or misfeeds .................................................................................................................... 205
Introduction ...................................................................................................................................................... 205
The printer does not pick up paper .............................................................................................................. 205
The printer picks up multiple sheets of paper ............................................................................................ 208
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 212
Clear paper jams .................................................................................................................................................................. 213
Introduction ...................................................................................................................................................... 213
Paper jam locations ........................................................................................................................................ 213
Auto-navigation for clearing paper jams ..................................................................................................... 214
Experiencing frequent or recurring paper jams? ....................................................................................... 214
Clear paper jams in the document feeder - 31.13.yz ............................................................................... 215
Clear paper jams in Tray 1 (13.A1) ............................................................................................................... 216
Clear paper jams in Tray 2 (13.A2) ............................................................................................................... 221
Clear paper jams in the fuser (13.B9, 13.B2, 13.FF) ................................................................................. 227
Clear paper jams in the output bin (13.E1) ................................................................................................. 232
Clear paper jams in the duplex area (13.D3) .............................................................................................. 234
Clear paper jams in the 550-sheet trays (13.A3, 13.A4) .......................................................................... 239
Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5) .................................................................... 246
Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5,
13.A7) ................................................................................................................................................................ 253
Resolving color print quality problems ............................................................................................................................ 261
Introduction ...................................................................................................................................................... 261
Troubleshoot print quality ............................................................................................................................. 262
Update the printer firmware ..................................................................................................... 262
ENWW ix