Kyocera FS-C1020MFP - Manual (Page 423)

2XXX14
The machine was not able to print the received fax, or the machine's memory reached
capacity while receiving a fax because the document was too large.
●
The paper tray was empty. Load paper in the paper tray. See Loading Paper .
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The tray set for [Tray Use: Fax] under [Fax Settings] did not contain A4, Letter, or
Legal size paper. Load valid size paper in the tray, and configure [Paper Size] under
[Machine Settings] accordingly.
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A cover or tray was open. Close the cover or tray.
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There was a paper jam. Remove the jammed paper. See Removing Printing Jams .
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A print cartridge was empty. Replace the print cartridge. See Replacing Print
Cartridges .
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The received fax was too large. Ask the sender to re-send the document in parts as
several smaller individual faxes, or to send at a lower resolution.
2XXX32 to 2XXX84
An error occurred while receiving a fax.
●
Confirm that the telephone line is properly connected to the machine.
●
Disconnect the telephone line from the machine, and connect a standard telephone
in its place. Confirm that you can make calls using the telephone. If you cannot make
calls this way, contact your telephone company.
●
If the problem persists, contact your service representative.
When other problems occur
The table below describes how to troubleshoot problems that do not produce an error code.
Problem Solution
Cannot send faxes.
See the solutions provided for errors 1XXX32 to 1XXX84 in the above
table.
Cannot receive faxes.
See the solutions provided for errors 2XXX32 to 2XXX84 in the above
table.
Cannot receive faxes even when sending
them is possible.
●
A print cartridge is empty. Replace the print cartridge. See
Replacing Print Cartridges .
●
The paper tray is empty. Load paper in the paper tray. See
Loading Paper .
●
If fax reception mode is Manual mode, you must receive the fax
manually. See Receiving a Fax .
Cannot print received faxes.
●
The paper tray is empty. Load paper in the paper tray. See
Loading Paper .
●
The paper tray does not contain paper of the right size. Load
paper of the right size in the paper tray.
Faxes you sent appear spotty or dirty
when received.
●
The exposure glass or ADF is dirty. See Cleaning .
●
Before placing originals on the exposure glass, make sure that
ink or correction fluid is dry.
A fax you sent appears blank when
received.
The original was placed upside down. Place the original in the correct
orientation. See Placing Originals .