3 how to contact inficon, 1 returning your cygnus 2 – INFICON Cygnus 2 Thin Film Deposition Controller User Manual
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Cygnus 2 Operating Manual
1.3 How To Contact INFICON
where you can contact:
a Technical Support Engineer with questions regarding applications for and
programming the Cygnus 2.
a Service Engineer with questions regarding troubleshooting, diagnosing or
repairing a defective Cygnus 2.
Sales and Customer Service, to find the INFICON Sales office nearest to you.
Repair Service, to find the INFICON Service Center nearest to you.
If you are experiencing a problem with your Cygnus 2, please have the following
information readily available:
the serial number and firmware version for your Cygnus 2,
a description of your problem,
an explanation of any corrective action that you may have already attempted,
and the exact wording of any error messages that you may have received.
1.3.1 Returning Your Cygnus 2
Do not return any component of your Cygnus 2 to INFICON without first speaking
with a Customer Support Representative. You must obtain a Return Material
Authorization (RMA) number from the Customer Support Representative.
If you deliver a package to INFICON without an RMA number, your package will be
held and you will be contacted. This will result in delays in servicing your Cygnus 2.
Prior to being given an RMA number, you may be required to complete a
Declaration Of Contamination (DOC) form if your sensor has been exposed to
process materials. DOC forms must be approved by INFICON before an RMA
number is issued. INFICON may require that the sensor be sent to a designated
decontamination facility, not to the factory.