Rockwell Automation 9303 DRIVE TOOLS 32 VER 2.50 GETTING STARTED - Manual (Page 13)

Using This Manual P-5
Rockwell
Automation
Support Rockwell Automation offers support services worldwide, with over 75 sales/
support offices, over 500 authorized distributors, over 250 authorized systems
integrators located through the United States alone, and Rockwell Automation
representatives in every major country in the world.
Local Product Support
Contact your local Rockwell Automation representative for:
• Sales and order support.
• Product technical training.
• Warranty support.
• Support service agreements.
Technical Product Assistance
If you need to contact Rockwell Automation for technical assistance, please
review the information in this manual and the online help first. If you still have
problems, then call your local Rockwell Automation representative.
Refer to http://www.ab.com/drives/drivetools32 for updates and supporting
documentation.
When You Call
When you call, you should be at your computer and prepared to give the
following information:
• Product serial number and version number.
The product serial number and version number can be found in the software
by selecting Help > About [DriveTools32 Program].
• Hardware you are using.
• Exact wording of any errors or messages that appeared on your screen.
• Description of what happened and what you were doing when the problem
occurred.
• Description of how you attempted to solve the problem.
Feedback
To report errors or let us know what information you would like to see added in
future additions of this manual, please send an email message to
[email protected].