Grass Valley GV STRATUS v.3.1 - Manual (Page 278)

Troubleshooting tips
Solution Symptom
Check networking and connection to the K2
Summit/SAN system V:\ drive. To test, navigate
on the K2 Summit/SAN system to the V:\live
streaming directory. Open the corresponding
*.sdp file in Quicktime and verify that video is
available. No video appears when you click the Live
Streaming Video button.
Use the GV STRATUS application directly on
an actual GV STRATUS client PC. Remote
Desktop and virtual machines do not provide the
graphics support required by the GV STRATUS
application. When running GV STRATUS on a virtual
machine or connecting with a Remote Desktop
session to a PC running GV STRATUS, there is
no video or graphic display in the GV STRATUS
application.
This can happen when the application attempts
to load the last used workspace when it opens
and there is a problem with that workspace. To
open with the default workspace, hold down the
left-hand
Alt key while the application opens. To
open with all user settings disabled, open the
application from the command prompt using the
failsafe switch, as in
STRATUS /failsafe .
The GV STRATUS application takes a long time
to open or does not open.
This can happen when a password is changed
using an improper procedure. Refer to related
topics in "GV STRATUS Installation and Service
Manual". A "Windows could not start the GV STRATUS
... service" Error 1069 message appears.
278 GV STRATUS User Manual 2014 02 21
Troubleshooting the GV STRATUS application