After-sales warranty, Uafter-sales warranty – Yokogawa GD40 Gas Density Detector User Manual

Page 5

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IM 11T3E1-01E

<Introduction>

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After-sales Warranty

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Do not modify the product.

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During the warranty period, for repair under warranty carry or send the prod-

uct to the local sales representative or service office. Yokogawa will replace

or repair any damaged parts and return the product to you. Before returning a

product for repair under warranty, provide us with the model name and serial

number and a description of the problem. Any diagrams or data explaining the

problem would also be appreciated.

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If we replace the product with a new one, we won’t provide you with a repair report.

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Yokogawa warrants the product for the period stated in the pre-purchase quotation

Yokogawa shall conduct defined warranty service based on its standard. When the custom-

er site is located outside of the service area, a fee for dispatching the maintenance engineer

will be charged to the customer.

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In the following cases, customer will be charged repair fee regardless of war-

ranty period.

• Failure of components which are out of scope of warranty stated in instruction manual.
• Failure caused by usage of software, hardware or auxiliary equipment, which Yokogawa

Electric did not supply.

• Failure due to improper or insufficient maintenance by user.
• Failure due to modification, misuse or outside-of-specifications operation which Yokogawa

does not authorize.

• Failure due to power supply (voltage, frequency) being outside specifications or abnormal.
• Failure caused by any usage out of scope of recommended usage.
• Any damage from fire, earthquake, storms and floods, lightning, disturbances, riots, warfare,

radiation and other natural changes.

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Yokogawa does not warrant conformance with the specific application at the

user site. Yokogawa will not bear direct/indirect responsibility for damage due

to a specific application.

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Yokogawa Electric will not bear responsibility when the user configures the

product into systems or resells the product.

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Maintenance service and supplying repair parts will be covered for five years

after the production ends. For repair for this product, please contact the near-

est sales office described in this instruction manual.

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