Nortel Networks NN43001-106 - Manual (Page 122)

122 500/2500 Line Disconnect
500/2500 Line Disconnect for Outgoing Calls
This feature only works with internal calls or with trunks that provide
disconnect supervision. If a trunk is used that does not have disconnect
supervision, the system does not detect the far end disconnection and
the release of the call is still dependent upon the internal timing of the
Automated Dialing Equipment.
This feature only applies to Automated Dialing Equipment systems capable
of recognizing dial tone as a disconnect signal.
When an analog (500/2500-type) port is receiving a disconnect dial tone,
it is not possible to dial a number. Dial tone cannot be broken. The port
has to be released before dialing out.
Feature interactions
500/2500 Line Disconnect
500/2500 Automatic Call Distribution agent
If a call is involved with an analog (500/2500-type) Automatic Call
Distribution (ACD) agent that is connected to a VRU and the other party has
disconnected, 500/2500 Line Disconnect applies. When the other party
disconnects, the analog (500/2500-type) agent will be returned to the idle
agent queue.
Attendant Extended Call
500/2500 Line Disconnect applies if the attendant extends a call to an
analog (500/2500-type) port that is connected to a Voice Response Unit
(VRU); or the attendant extended a call to an analog (500/2500-type) port
that is connected to a VRU and remains in the call, and the other party
has disconnected.
Conference
No Hold Conference
If one of the parties in the conference is connected to an analog
(500/2500-type) port that is in turn connected to a VRU, dial tone is
provided to the analog (500/2500-type) port when all the other parties in
the conference disconnect. This feature enhancement applies in the same
way to Call Transfer and Hunting.
500/2500 Line Disconnect for Outgoing Calls
Attendant Extended Call
The 500/2500 Line Disconnect for Outgoing Calls feature applies if an
attendant extends a call originated from an analog (500/2500-type) line port
with LDTA Class of Service to a trunk or an internal extension, and the
attendant has disconnected from the call. When the far end disconnects
and this is a simple call, dial tone is provided to the analog (500/2500-type)
line port.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.