Nortel Networks NN43001-106 - Manual (Page 239)

Feature interactions 239
Digit Display
During Attendant Break-In, the Attendant Console Digit Display shows the
DN of the incoming call and the destination DN until the attendant extends
the incoming call to the destination DN and releases the connection.
Digital Private Signaling System 1 (DPNSS1) Executive Intrusion
Executive Intrusion and Break-In are mutually exclusive. Pressing the BKI
key will activate Break-In or Executive Intrusion. In addition, intrusion is not
allowed into a Break-In conference.
Group Hunt
Attendant Break-in will not be supported when dialing a Pilot DN directly.
Hold
The attendant cannot break in to a call on hold.
Hunting
If the destination DN is in a Hunting chain with some idle DNs, the Break-In
request goes to the first idle DN in the chain. To prevent this occurrence, the
attendant can press the Break-In key prior to dialing the destination DN.
Intercept Computer Dial from Directory - Post-dial Operation
Attendant Break-in
An attendant can break-in to a call by:
• Dialing an extension DN from the Intercept Computer.
• Pressing the Break-in key on the attendant console.
Make Set Busy
Do Not Disturb
For a telephone with Make Set Busy or Do No Disturb in effect, Break-In is
temporarily denied to the attendant. The Break-In lamp uses slow flash to
indicate this situation. Using the Break-In key prior to dialing the destination
DN circumvents this situation. After the Break-In, the telephone returns to
its prior status.
If the controlling party goes on hook in a Break-In conference, and is being
re-rung by the attendant, the ringing takes precedence over Make Set Busy
that may be applied to the telephone.
Meridian 911 Call Abandon
Since an abandoned call does not have a speech path established, the
Break-In deny treatment is given to the attendant so that Break-In cannot
occur.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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