Nortel Networks NN43001-106 - Manual (Page 237)

Feature interactions 237
If a Break-in attempt is made for an Attendant Blocking of DN call, the
Break-in attempt will be considered to be temporarily denied.
It will be possible to Break-in on the destination side with an Attendant
Blocking of DN call on the source side of the attendant console. The same
limitations to Break-in will apply as if the source side call is a normal call.
Attendant Break-In to Inquiry Calls
All other interactions are the same as for the Attendant Break-In feature.
Attendant Busy Verify
The attendant can use the Break-In key instead of Busy Verify to break in to
an established call. Attendant Break-In simplifies this process.
Automatic Call Distribution
Once the destination DN has established the call with the Automatic Call
Distribution (ACD) agent, the attendant can break in to the call. If the
destination DN is in the ACD queue, Attendant Break-In is temporarily
denied.
Automatic Redial
Attendant Break-In and Attendant Busy Verify are not permitted on a
proprietary telephone that is used for an Automatic Redial (ARDL) call.
These restrictions avoid creating a conference when the tone detector is
involved in the call.
Busy Verify on Calling Party Control Call
Local Attendant Break-In will be temporarily denied if the desired party
is already in a toll operator Break-In conference or on a Special Service
call, or awaiting the Special Operator signal. Local attendant/toll operator
Break-In will be temporarily denied if the desired party is established on
an incoming toll call.
Call Forward All Calls
By pressing the Break-In key before dialing the destination DN, the attendant
can override call forwarding on the destination DN. The attendant may not
apply Camp-On to a telephone with Call Forward active.
Call Forward/Hunt Override Via Flexible Feature Code
The use of Call Forward/Hunt Override Via FFC after activation of Barge-in,
Busy Verify or Break-in is not allowed. Attempts will be canceled and
overflow tone will be returned.
The use of post-dial Break-in after dialing the Call Forward/Hunt Override
FFC is possible after encountering a busy telephone, if Break-in is enabled.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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