Nortel Networks NN43001-106 - Manual (Page 300)

300 Attendant Forward No Answer
Multi-party Operations - Recovery of Misoperation during Call Transfer
Multi-Party Operations – Recovery of Misoperation During Call Transfer
takes precedence over NFNA and NFNS for DID/DOD/CO calls.
When a DID/DOD/CO call is transferred from one station to another station
on the same node, Ring Again No Answer has priority over NFNA and
NFNS.
Night Forward No Answer
Call Forward No Answer has priority over Night Forward No Answer and
AFNA on the Attendant Overflow Position.
Night Service Enhancements
Any call which has been presented to the Attendant Overflow Position
cannot be removed from the telephone and requeued by pressing the
Make Set Busy (MSB) key. The call will only be removed if the Attendant
Forward No Answer feature is active, and the Attendant Forward No Answer
Timer has timed out. In this case, the call is requeued and the Attendant
Overflow Position is idled.
Position Busy with Call on Hold
If an attendant with a call on hold does not answer an Attendant Forward
No Answer call within a customer-defined time, the console is not placed
in Position Busy.
Recall to Same Attendant
If the attendant does not answer a call and the Attendant Forward No
Answer feature is equipped, the console is forced into the Position Busy
state and the call is routed to the first available idle attendant.
Switchhook Flash
If a switchhook flash is performed on an analog (500/2500 type) telephone,
the AFNA timing stops to allow for a valid disconnection. If a valid
disconnection is not affected, the AFNA timing cycle begins again.
Feature packaging
Attendant Forward No Answer (AFNA) is package 134; however, this
package is mutually exclusive with Attendant Alternate Answering (AAA)
package 174.
Within a networking environment, Network Attendant Service (NAS)
package 159 is required.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.