Nortel Networks NN43001-106 - Manual (Page 319)

Feature implementation 319
Deactivating the AOP Busy key after the system has been placed in Night
Service does not affect the Night Service feature.
Night Service Enhancements
If a call with a ringing party on the destination side is presented at the
last-active attendant console, and there is an active Attendant Overflow
Position, the ringing destination will be disconnected when the call is
requeued. Likewise, if the call is a Call Waiting recall, Call Waiting will be
canceled.
Night Service Enhancements/Network Attendant Service (NAS)
The routing configuration for NAS will apply during Night Service. External
calls and recalls may be queued to a remote Night DN, if defined. Internal
calls and internal recalls queued during Day Service will be dropped, if the
Night DN has been defined on a remote node.
Recall to Same Attendant
Recalls and inter-attendant calls are not routed to the Attendant Overflow
Position.
Ring Again
If Ring Again is activated against the AOP DN, notification is given to the
originator when the telephone becomes idle. An AOP call, however, takes
precedence over Ring Again notification on the AOP DN when the AOP
DN becomes free.
Traffic Measurement
Traffic measurements are provided for the Attendant Overflow feature in
Traffic Report TFC005. A count of the number of attendant calls rerouted
through the feature is printed.
Feature packaging
Attendant Overflow Position (AOP) package 56 has no feature package
dependencies. Attendant Overflow Position and Centralized Attendant
Service are, however, mutually exclusive.
Feature implementation
Task summary list
The following is a summary of the tasks in this section:
1. LD 15 – Assign/change an Attendant Overflow Position DN and queue
threshold timing.
2. LD 11 – Add/change an AOP DN and AOP Busy key.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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