Nortel Networks NN43001-106 - Manual (Page 172)

172 Activity Codes for Not Ready State
The Activity entry key and Activity key lamp are not affected if the Program
key, the Display key, volume up/down, and handsfree keys are used.
If any key other than the Activity, Handsfree Mute, Dial Pad, Display key or
Volume Control key is pressed while entering an Activity code, the Activity
key lamp turns dark and any code entered is lost.
Activity Codes for the Not Ready State cannot be activated during
Walkaway, Logged Out or Make Set Busy states.
An incoming call to the agents Individual Directory Number (IDN) does not
interfere with the Activity Code entered, if the entry is completed before
answering the call. If the Activity Code entry is not completed before
answering an incoming call, the Activity Code is lost.
Feature interactions
Multiple Queue Assignment
If Multiple Queue Assignment (MQA) is in use, the default Activity code
sent to the Meridian MAX becomes the default code for the queue of the
agent’s last call answered. The ACD D defaults back to the last ACD DN the
telephone was logged into.
Return to Queue on No Answer
If a call is not answered by an agent, the call is sent back to the Automatic
Call Distribution (ACD) queue and the agent’s telephone is automatically
put into the Not Ready State. The Activity key lamp does not flash.
Feature packaging
There are two minimum package combinations required to operate this
feature: one for Meridian MAX and the other for the Symposium Call Center.
The feature packaging requirements for Meridian MAX are:
• Automatic Call Distribution, Account Code (ACNT) package 155
• Automatic Call Distribution Package D (ACD D) package 50
• ACD D, Auxiliary Link Processor (LNK) package 51
• Automatic Call Distribution Package D, Auxiliary Security (AUXS)
package 114
The feature packaging requirements for Symposium are:
• Automatic Call Distribution, Account Code (ACNT) package 155
• Symposium Call Center (NGCC) package 311
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.