Nortel Networks NN43001-106 - Manual (Page 146)

146 AC15 Recall: Transfer from Norstar
It is possible, with this feature, to define an initial connection record (Q
record) for incoming calls. The Q record is generated when an incoming
trunk and an ACD agent are connected.
The CDR with Outpulsed Digits and the CDR Time to Answer features can
also be applied to this feature.
Call Park
Remote access to Call Park from AC15 TIE trunks is not permitted. It is not
possible to park an AC15 trunk if it has a call on hold. When an AC15 trunk
is parked, it is not allowed to initiate a consultation call.
Call Trace
When the AC15 trunk is handling two calls during the three-party phase,
both calls are traced in LD 80.
Call Trace Enhancement
This enhancement is applicable to theAC15 Recall: Transfer from Norstar
feature. A record is issued any time the call state or the active call changes
after a recall or a release message has been received from Norstar.
Calling Party Control
If a call comes from a trunk with calling party control, and the destination is
a trunk, transferring the call is not allowed. When the AC15 trunk receives
the release message, Access Denied treatment is provided.
Call Transfer
A party involved in a consultation call (an active or held party) cannot initiate
a consultation call for preventing call chaining. This principle is maintained
in the following cases:
• the party is an AC15 trunk (if it attempts to initiate a consultation call,
the recall signal is ignored), and
• the party is a local telephone, but the consultation call is made by an
AC15 trunk.
Conference
It is not possible in any situation with Transfer from Norstar to establish a
three-party conference. It is not possible for an AC15 trunk to initiate a
consultation if it is involved in a conference.
Dial Access to Group Calls
If Norstar sends a recall signal in order to initiate a consultation, the
consultation will not be authorized because it is not possible to put a group
call on hold. It is, however, possible to transfer a party to a group call using
an AC15 trunk.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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